Casillion is an online casino that prides itself on making all players feel like VIPs. It boasts an excellent selection of live casino games, table games, and video slots. No matter what games you enjoy playing or your gambling budget, Casillion caters to all. The Mirage Corporation NV operates Casillion, which is not linked or affiliated with any other casino. The site is particularly proud of its generous welcome package, which lets you claim as much as 1,300 EUR of bonus funds when you start making deposits to your account. So, is Casillion the site for you? Will you benefit from good customer service? And, is this welcome offer as amazing as it seems? Let’s find out…
A quick look at the main benefits of Casillion
Before we dive right in, let’s take a look at some of the main reasons why Casillion is a hit:
You will benefit from a lifetime of reload bonuses
Games from NetEnt, GameArt and Evolution Gaming
Effective and clear website design
Responsive and excellent support via email and live chat
Very fast processing and withdrawal times
Design and usability
Software and gameplay
Casillion uses NetEnt software, which is of a high quality, easy to use, and very stable. There’s a good selection of NetEnt and Microgaming slots and casino games, including Avalon, Big Bang, Dracula, Aloha, Fairytale Legends: Hansel and Gretel, Classic Blackjack, Deuces Wild, Caribbean Stud Poker, European Roulette, Pontoon, Punto Banco, Live Blackjack, and Red Dog… to name but a few! You will never run out of games to play on this website, that’s for sure!
Enjoy numerous bonuses and promotions
Bonuses aren’t automatically given out – you need to manually select them when choosing your payment type in the cashier. This is handy if you don’t usually like to claim bonuses and deal with their wagering requirements, but annoying if you do wish to claim them and forget to select them prior to making your deposit. If this does happen, you could always use the live chat feature to explain the situation to the advisor and they may be willing to credit the bonus as a goodwill gesture.
The welcome package is pretty impressive. It’s made up of five parts – the first is a 100% first deposit bonus, which is capped at 100 EUR. You will then get a 30% bonus on your next deposit of up to €300. After this, a 30% third deposit bonus of up to €300 will be applied to your account, and then you will get a 30% bonus on your fourth deposit of up to €300. Finally, yes, you guessed it, you will get another 30% fifth deposit bonus of up to €300. To claim each of the five bonuses, you’ll need to deposit a minimum of €10. The wagering requirement for the first deposit bonus is 32 times the deposit and bonus amount. However, from your second deposit onwards, you only need to wager through your deposit and bonus 18x. This is a low wagering requirement when compared with other casino websites.
One of the best things about the Casillion welcome bonus is that there’s no max bet spin when playing with bonus money, nor any restricted games. It is advisable to check the terms and conditions before you proceed, though, as terms can change all of the time. The last thing you want is for your bonus funds to be confiscated because you have been spinning too highly. Nevertheless, as it stands, you can spin at any amount you want – be it €1 or €10.
Aside from the welcome bonus, the only other promotion available is the VIP Casillion Club. This is available to all customers. After all, remember, everyone’s a VIP at Casillion! This VIP package enables you to receive rewards on a regular basis. This includes getting cashback every week on deposits you make. Once you’re included in the club and you start getting emails, you’ll be informed about the different deals. It’s good to see that loyal customers are rewarded with Casillion.
What customer support options are available?
Casillion has a number of customer support options, however, one option you don’t have is to speak to a representative over the phone. You will either need to use the online contact form or the live chat feature, which is available 24/7.
Payments and withdrawals
In terms of making deposits and withdrawals, you have a variety of options to choose from. At the moment, the only accepted form of currency is the euro. However, you can use any of the following payment methods: Bank Transfer, EcoPayz, Neteller, Skrill, Paysafecard, Visa, or MasterCard. You can deposit as little as 10 EUR per transaction, yet the withdrawal amount is slightly higher, with a minimum of 20 EUR required. There is also a maximum withdrawal limit of 500 EUR per 24-hour period. Withdrawal requests are processed within one hour during regular business hours. However, you may need to wait several working days for the payment to reach your bank account.