Casilando.com is a relatively new casino launched in April 2017, the site was designed to appeal to new players and millennials and sports a fresh design with a nice clean, easy to use layout. Casilando.com is run on the popular White Hat Gaming platform which uses software from Net Entertainment which ensures good graphics and reliable operation. The site is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority.
Players can choose from a wide selection of games in various categories including slots, live player, blackjack, roulette, and other classics such as poker and bingo. But many online casinos offer a similar collection of games, what players are really interested in are the bonuses available, the reliability of the platform and the quality of customer service. So how does Casilando stand up to the competition where it really counts?
Website Design and Layout
Before we look at the choice of games and promotions available, let’s look at how the site looks and feels. If you’re like most players you’ll be spending a long time interacting with the various games so it’s as well that it looks easy on the eye. Overall first impressions are good, the site is easy to navigate and the casino lobby offers easy access to all the games which are neatly ordered in their various categories.
The site has a nice fresh feel due to the lime green and grey colour scheme, which is a world away from most online casinos which can be dark and dingy places. However, the design feels a little rough around the edges in places, perhaps this is understandable since this is a relatively new casino. Other than that there are no real complaints, so what choice of games can you expect once you’re a member?
Choice Of Games
The first thing you’ll notice when you enter the casino lobby is that there is a large number of games to choose from; there are over 500 games listed from some of the biggest and best game developers including Blueprint, Evolution Gaming, Games Warehouse, Lightning Box, Microgaming and Net Entertainment as well as games from some smaller software houses such as Thunderkick. The sheer number of games can be bewildering at first but due to the fact that all the games are neatly ordered in their respective categories, it shouldn’t take you long to find what you’re looking for.
The games are divided into three categories: slots, live casino and jackpots. One nice thing about the Net Entertainment platform is that it allows you to sort games by popularity, game type and provider. Slot titles include classics such as Jungle Sprint, Twin Spin, When Pigs Fly and Starburst. Live casino games include favourites such as blackjack, baccarat, poker and roulette, along with the magic wheel game Dreamcatcher. Jackpot games include Mega Moolah, Fruit Fiesta, Cash Splash and Tunzamunny.
There is also a separate Bingo room for fans of the lucky balls game, this offers players the chance to play Reely Bingo from Leander games, which is a fun hybrid of both slots and bingo that promises faster gameplay than traditional bingo. Players simply purchase a bingo card which lasts for five spins, with further free spins available to be won. Players can also play for the ‘video bingo madness’ bonus which gives the player four extra cards, with three spins and up to 35 extra balls.
Being a relatively new casino, Casilando needs to attract and keep new members, so naturally they offer an exciting range of bonuses for new players. Simply registering for a FREE account will earn you 10 free spins to use on slots (no deposit required). But the real fun starts when you deposit real money.
1st Deposit Bonus Structure:
Deposit – Minimum £20: 100% up to £300 + 90 bonus spins* + 500 loyalty points
* Bonus spins are valid for selected games only and valid for 10 days.
Bonus spins can be played on the following games:
Pyramid: Quest for Immortality
This is a particularly generous bonus package which is easy for players to understand, there is no tiered option like some casinos offer, so you get the whole welcome bonus deposited to your account as soon as your funds have cleared.
Other Promotions And Rewards
Once you are a regular member the fun doesn’t stop, Casilando offers a range of generous ongoing bonuses to existing players. Promotions change regularly so players are advised to visit the Casilando page for the latest offers. Regular promotions include the Thursday Getaway which allows you to claim 20 free spins plus a 50% reload bonus (up to a maximum of £250) on deposits over £20.00.
The site also operates a loyalty program which allows members to earn points for every game they play. Upon their first deposit members automatically receive 500 loyalty points which they can redeem for extra bonuses including free spins, deposit bonuses and more. There is also a friend referral scheme which rewards members with a £10 bonus for every new player that signs-up for Casilando and makes a deposit.
Casilando offers a choice of deposit and withdrawal methods with the aim of making deposit and withdrawals as painless as possible. There is a minimum deposit requirement of £20 but no transaction fees are payable. Funds will be available in your account as soon as they have cleared. Withdrawal requests must be made using the same method used to deposit funds.
Deposit Methods Available
Debit/ Credit Card
All withdrawals are subject to successful identification, with most requests processed within 24 hours, depending on your chosen payment method. Casilando reserve the right to withhold funds until successful identification is achieved.
Customer support is an important consideration when choosing an online casino. Just because they are online doesn’t mean they can get away with inferior support. Fortunately, Casilando is aware of this and offer a range of support options including email and live chat. There is no phone support, however, so members with urgent queries will have to rely on live chat. Support is available from 10.00 am – 1.00 am CET, Monday to Sunday. Members who submit an email support request will be issued with a ticket number and an estimated time for response, however, this will vary depending on the time of the request.
Great choice of games
Easy to navigate
Generous welcome bonus
Properly licensed and regulated
Limited choice of contact options
Customer service can be slow to respond
All things considered, Casilando is a welcome addition to the online casino marketplace, it offers a great looking platform with a wide selection of games to play and can be accessed on any device including smartphones and tablets. The site is managed by a respected operator and regulated by the UK Gambling Commission and Malta Gaming Authority. But the best thing about Casilando is the generous welcome bonus which does not have tiers that need to be unlocked like other welcome bonuses. New players simply need to sign-up and deposit a minimum of £20 to receive their bonus. Ongoing bonuses are also generous which should help keep players around.